In 1976, Lazydays RV began with two travel trailers and $500 in cash. Almost 30 years later, the company had grown to become the largest single-site RV dealer in the world.
On top of its industry after three decades of explosive growth, Lazydays understood the company was at a critical juncture. By the mid-2000s, the world had changed. The Greatest Generation, the demographic of enthusiastic customers that had propelled Lazydays to market dominance, had aged. The local market had become saturated with competitors. A recession that would push the country’s economy to the brink was looming.
It was clear that the business strategies and tactics that had gotten Lazydays to the top would not sustain success in a rapidly changing future. Changes were in order, and that’s where Ideas & Storytelling stepped in.
We listened to Lazydays explain their storied history and communicate their desire to be more than just the number one RV dealership in the world.
We analyzed every aspect of the company over a series of months, immersing ourselves in life at Lazydays from both the customer and team member perspectives.
Then, we formed a belief system. Lazydays wasn’t just a hyper-scale RV dealership. It was a place to which travelers from around the world gathered to meet old friends and make new ones. It was a sanctuary where they could seek guidance from the “Family of Experts” that comprised the incomparable staff. To those who loved RVing, Lazydays was home.
Armed with an ironclad belief system, we then set about creating stories that reframed the successful dealership into a national treasure, beloved by the RVers and team members who proudly called Lazydays home.
Lazydays RV: A Customer Experience Branding Story
In the wake of a recession, a home for those who love RVing is born. Despite being one of the most recognized names on the retail side of the RV industry, Lazydays faced both an economic and branding crisis in the wake of the Great Recession. The 30-year-old company...
Work Stories:
Lazydays RV: A Customer Experience Branding Story
In the wake of a recession, a home for those who love RVing is born. Despite being one of the most recognized names on the retail side of the RV industry, Lazydays faced both an economic and branding crisis in the wake of the Great Recession. The 30-year-old company...
The Lazydays Promise
The Lazydays Promise We’ll listen. We’ll learn. We’ll stay late. We’ll show up early. We’ll strive to exceed your wildest expectations. We’ll make mistakes and correct them to the best of our ability. We’ll do whatever it takes to make your RVing dream come true We’ll...
The Company Culture Book
The Company Culture Book The thoughts and beliefs of a company’s employees in their own words. The Lazydays Culture Book is a statement of what the most storied RV dealership in the world values and believes as a company. Working closely with the company’s CEO,...
betterRving – A Content Marketing Tool
betterRving - A Content Marketing Tool In print and online. A virtual campfire where RVers learn to become better RVers. betterRVing was created to be a virtual campfire, a perpetual dialog between Lazydays and their audience and an opt-in, content marketing tool that...
The Emotional Compass
Branded Merchandise: The Emotional Compass A symbol of adventure and a promise to guide an RVer’s spirit in the pursuit of the dream. A patented invention, the Emotional Compass is a keepsake given by Lazydays salesman to their customers the moment they take delivery...
Sales Promotions
Sales PromotionsAwareness and demand generation that leads to a great customer experience Awareness and demand generation are the primary activities of every marketing program. Awareness primes the pump by keeping the brand top-of-mind so you are considered when a...